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Frequently Asked Questions



General Site Questions

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What is SportsGeek?

SportsGeek is an online site dedicated to providing the highest quality fantasy sports contests of skill.  We offer weekly fantasy sports challenges that have all entrants competing against each other in salary cap contests.  We offer a variety of challenges that include both free and real money contests.  Please refer to our Challenges section for a list of challenges that are available to enter.   

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Is SportsGeek Legal? Is it gambling?

SportsGeek is 100% legal.  Fantasy sports has received an exemption from the UIGEA of 2006 that states that it is a game of skill and therefore not gambling.  Please see our Official Rules for the requirements of creating teams that make certain they comply with the law. 

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Is SportsGeek the same as participating in a fantasy football league?

SportsGeek has some important characteristics that make it much different from participating in a traditional fantasy football league.  SportsGeek is fantasy sports with a weekly format that also has all the entrants from a particular challenge competing against each other.  Other significant differences include: salary cap drafting method that allows usage of the same player pools without worry that all teams will contain the same star players, injuries are not a problem as new teams can be drafted each week and injured players can be avoided, and a person is not required to register a team each week and can enter as many or as few teams as they want into each challenge. 

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Is SportsGeek safe? Is my identity and payment information secure?

Yes.  Please see our privacy policy for more information.

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What browser should I use for SportsGeek? How do I upgrade?

SportsGeek is a new fantasy sports game and we wish to bring you the best online experience possible while using our service.  In order to do so, we have utilized some of the latest web technologies to make our site entertaining and user-friendly.

 

If you are using Internet Explorer 6 (or older), you are likely to experience significant slowness and display issues/limitations.  As game operators, we strongly recommend that you upgrade in order to get the full-game experience and avoid potential headaches.

 

Recommended Browsers:

 

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How do I withdraw money from my account?

To withdraw money from your account just click on the WITHDRAW button from either the Account Details or Cashier section of the website.  When you withdraw money you will need to remember your four digit PIN number.  This is done for fraud prevention reasons.  Once the withdrawal is made successfully it will be processed within 2-3 business days and a check will be sent to your mailing address on file. 



Site Registration

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Why do I need an account?

You need to create an account on SportsGeek and keep it accurately maintained at all times.   We need this information so that we can verify who you are and that you meet the age requirements of your local jurisdiction.  You also need an account if you wish to participate in any of our challenges so that your winnings can be awarded to you.     

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What information do I need to provide?

We realize that your personal information is valuable and not something that is given out without good reason.  To create and maintain a SportsGeek account we need your full name, address, date of birth, email address, and phone number.  Please see our Privacy Policy or contact Support if you have any questions regarding how your personal information will be used.   

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Is SportsGeek registration free? Are there any fees or costs?

SportsGeek registration is completely free.  You can create an account and compete in our weekly free challenge and never have to pay for anything.  You will have access to our free live scoring and boxscores and never have to pay for this service.  The only time you would have to pay for anything is if you choose to compete for prizes in one of our real money challenges. 

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I haven't received my validation code. What should I do?

  • Attempt to login with your username and password.  If your login is valid but you haven't validated your account yet, you will be taken to a screen to enter your validation code.  On this page, there is also a link to resend your validation code.
  • If you haven't received your validation code, the email message may be going into your email spam folder.  Check the spam folder for your email account (contact your ISP or email provider if unsure how to do this).
  • To prevent SportsGeek emails from going into your spam folder, add the email addresses server@sportsgeek.com and support@sportsgeek.com to your email client's Address Book or Contacts.
  • If you are able to send and receive other emails and still have not received a verification code, call Customer Support and we will assist you.
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Help! Why can't I log in?

  • Your password is case-sensitive and can only contain letters and numbers.  Make sure your Caps-Lock key is turned off.
  • We also reserve the right to disable your account for violations of Terms of Use or suspected fraud or identity theft.  Call our Customer Support staff if you have questions or concerns.
  • Did you forget your password?  See here
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Oops! I forgot my password. What do I do?

No problem, we can send you a link that will allow you login and reset your password.  Just use our Forgot Password page and tell us which email address corresponds to your account.

 

If for some reason you are unable to access this email account, call our Customer Support and we will assist.

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How do I modify my account information?

You can update your account information when you are logged in by clicking on the profile tab and then selecting modify account.  Remember that it is your duty to always have accurate information contained in your profile.



Playing in Challenges

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Can I compete for free?

Yes, you can compete in the SportsGeek Free Challenge as many times as you wish.  The only restriction is that if you enter the challenge multiple times in the same week each team entered must contain at least one player that is different from any of the other teams.  GeekCredit prizes are awarded to the top finishers in the Free Challenge each week. 

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What's the difference between the free challenge and the real money challenges?

The only difference between the free challenge and the real money challenges is the entry fee that is charged.  The free challenge is exactly what it sounds like, a challenge that if free to enter.  Prizes for the free challenge are awarded in GeekCredits that can be used to purchase merchandise from the GeekStore.  The real money challenges range from $1+0.10 to $200+15 to enter and offer real money payouts to the winners. 

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What are the deadlines and challenge dates for football challenges?

The challenge dates for football challenges are associated with the weeks of the football regular season.  Registration for challenges will be available beginning at 8AM ET each Wednesday of the football season.  Deadline for challenge registration will be 1PM ET each Sunday of the football season.  A team that is entered into a challenge will also be allowed to unregister up until the earlier of either the start of any player on that team's game or until 1PM ET Sunday.   

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How much can I win? Is there a limit?

There is no limit on the amount of money you can win in a challenge.  The prize pool continues to grow as more teams are registered into the challenge.  The more teams that register, the higher the prize pool. 

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Are there rewards or benefits for playing in Challenges, other than the prize pool?

In addition to being eligible to win money from the prize pool, you will be awarded GeekCredits just for entering into real money challenges.  GeekCredits can be redeemed for merchandise from the GeekStore.  There is also a TopGeeks leaderboard that ranks the top players on the site based on their performace in previous challenges. 

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Are the stats and live scoring accurate?

The updates to stats and scores during the challenges are made through a live data feed.  Even though the data feed is highly accurate they are meant for informational purposes only.  After the conclusion of all games the stats will be verified and the scores finalized.

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If my team wins a prize when will it be awarded?

When a team entered in either a real money or free challenge wins a prize it will be awarded after all the games for that week are over.  After the completion of all games the stats will be verified and the scores finalized.  This will generally occur within 24 hours of the completion of a challenge.  Once the scores are finalized the prize awards will be credited to the appropriate accounts. 

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What is the source of the stats used for scoring SportsGeek challenges?

SportsGeek stats are received from STATS.  With more than 25 years of experience in sophisticated sports data collection, processing, and distribution, STATS is the world's leading sports information, content and statistical analysis company.

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What other sports does SportsGeek offer?

Right now SportsGeek offers only fantasy football competitions.  Auto racing, baseball, golf, and basketball will all be added throughout 2010.  After this core group of sports has been developed we will continue adding other sports as interest from our members dictates.

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What happens if a game is canceled for any reason?

You will not earn any fantasy points for players who were scheduled to play in games that are canceled.  We cannot wait for the game to be made up at a later date to settle the contest.  Please use our research and news sections as well as any other sources you have in order to determine the risk of a game being canceled. 

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What if I don't agree with the results of a challenge?

Our challenge final results are determined by using the official statistical feeds from STATS.  If you believe there has been an error in the final challenge results you must notify SportsGeek by email within 24 hours of the challenge completion time.    



Creating Teams

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Why do I need to create a team?

You need to create a team if you wish to enter into one of our challenges.  In order for you receive a score in the challenge you must select players and create a valid team.  See the Official Rules to find out what is needed to create a valid team.  If you do not wish to compete in any of our challenges you are not required to create a team. 

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Can I use the same team more than once?

Yes, you can use the same team more than once.  The only restriction on using teams is that you can only enter an individual challenge once with the exact same team.  If multiple teams are entered into the same challenge each team must have at least one player that is different.  The exact same team can, however, be entered into more than one different challenge. 

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Why am I not able to edit my team?

Editing of teams is not allowed because to drop and add players would create an invalid team for a period of time.  To make certain that teams are not invalidly edited we have decided to not allow such an option.  It is possible, however, to unregister a team from a challenge if none of the players' games has started yet.  In this manner it would be possible to unregister a team and reregister a new team with the desired changes. 

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How do I create a team? What do I need to do?

Creating a team can be done in more than one way.  The first way is to click on the Teams tab and then on the New Team tab.  This will bring up a screen with a blank roster on the left side of the screen and the player directory on the right.  Players in the directory are classified by position and can be selected by either dragging and dropping them into the appropriate roster postions or by clicking on the green + sign associated with each player.  Once a valid roster is created the team can be saved by clicking the Confirm This Team tab.  

A second way a team can be created is to go directly into the homepage for the specific challenge that you wish to enter.  Once on the challenge homepage click the Register tab and it will bring you to a screen that asks if you want to register an existing team or create a new team.  If you want to create a new team click the appropriate tab and it will take you to a screen that is the same as the one described in the paragraph above.  Once a valid team is created you can enter the challenge by clicking the Confirm This Team tab and then confirming again that you wish to enter the challenge.    

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What happens to my team after the challenge is over?

After challenges are made final, your team (and all other players' teams) are removed.

You will still be able to see the team you had used in the Past Challenge Results areas.  Your team name and the scorecard, including the player names, stats and fantasy points are kept in a historical manner only. 

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Can other users see my team?

Yes, others can see your team and you can also see every other team entered in any challenge.  The ability to see other teams is only available after the challenge registration is closed.  This is done to make sure that it isn't possible to copy another registered team. 

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Why am I unable to create a team now?

You are only allowed to create a team when 1) there are challenges that are open for challenge registration and 2) before the challenge entry deadlines has transpired.

This is done for your own protection, so that you cannot create a team that will subsequently get erased by the system.  It also allows SportsGeek to best enforce the challenge and team rules (salary cap and slot requirements) necessary for us to run the challenges safely and fairly.

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Can I unregister from a challenge?

Yes, you may unregister from a challenge at any time up until the earlier of either the 1PM ET Sunday registration deadline or until the official start time of any game being participated in by any member of the unregistering team.  If a team is validly unregistered the entire entry fee will be credited back to the user's account. 

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Can I pick all of the players from the same team or game?

No.  In order to comply with UIGEA of 2006, all fantasy teams must consist of players from multiple games.  Our software will warn you that all your players are from the same game and will not let you confirm it if this is the case. 

Contact Support

If these commonly asked questions did not help you resolve your issue(s) please use our contact form to send us a message. Or if you prefer, you can call our support number at:

1-800-520-9995

Also See:

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